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North America Customer Service:
Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently. For troubleshooting assistance visit our FAQ page Online: Place warranty claim with our warranty form Send our customer service team an email By Phone: 1-800-265-2150 April 1st to August 31st - Monday – Friday 8:30 am – 8:00pm; Saturday 8:30am-4:45pm (EST) September 1st to March 31st - Monday – Friday 8:30 am – 4:45pm (EST) By Mail: 585 Kumpf Drive Waterloo, Ontario, Canada N2V 1K3 |
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The model and serial numbers are located on the gas caution sticker. This sticker is located in one of two locations, either on the bottom shelf down by the wheels, or on the rear cart support bar, located on the back of the barbecue just below the bottom casting.
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